The Veterans Healthcare Complaint said the Baltimore VA Medical Center “routinely fails to adequately staff its telework programs” and is failing to improve its data practices and system of noncompliance, which fails to provide proof to the Department of Veterans Affairs and the public about its telework initiatives.
“The hospital denies that it has mishandled allegations of excessive workloads in its telework programs for veterans. But the findings of this report, which cited constant turnover in the VA’s telework program office, demonstrate the widespread possibility of widespread problem of undue workloads affecting veterans and staff.” the complaint said.
“Because the VA sees telework as a cost-savings measure, the agency largely ignores the issue of overload, and it takes numerous issues like absenteeism, and accidents, seriously in its employee evaluations. What makes it difficult to handle excessive workloads is that the agency’s key objective – reducing the number of veterans needing to be admitted to the hospital – is undermined by the inability to follow up properly on reports of excessive workloads.”