The Tuesday launch of chef David Chang’s fried chicken chain Fuku in Texas seems to have been an absolute mess, with dozens of feedback on numerous social media channels citing delayed orders, chilly meals, maskless meals service staff and different points with the brand new delivery-only eatery restaurant.
The difficulty began Tuesday morning, when the restaurant, which was purported to launch at 11 a.m. in Houston, was unavailable on a number of supply apps, together with DoorDash, Grubhub, and UberEats, in line with posts on Fb. As soon as it lastly appeared, diners reported orders taking wherever from 90 minutes to three hours for supply. One Twitter consumer stated that their meals arrived three hours late, with lacking objects and chilly meals. A commenter on Instagram stated their order included simply 4 fries and was lacking the sauce the diner paid further for.
That’s if the meals arrived in any respect. A number of commenters posted that their supply drivers cancelled their orders after ready a number of hours. One particular person wrote that their order from Uber Eats by no means arrived, and one other wrote their their order did finally arrive — a day late.
Scope out extra feedback on this submit from the chain on Instagram beneath:
By Wednesday afternoon, commenters on Fuku’s Instagram web page have been reporting to one another that the Houston location had already closed — with no response by any means from Fuku itself. It’s unclear if the situation bought out or was simply too overwhelmed by the hype to proceed taking orders. Eater has reached out to the corporate for remark, and can replace this submit with extra particulars as they turn into out there.
Although Houston posters have been most vocal about their adverse experiences, diners in Dallas additionally confronted points. One Dallas diner wrote that their hen sandwich arrived uncooked, and one other wrote that staff on the North Texas location weren’t carrying masks “although the web site for Fuku is all about security.”
Fuku’s famed hen sandwiches received their begin as an off-menu providing at Chang’s beloved restaurant Momofuku Noodle Bar. When the sandwich proved to be widespread in its personal proper, Chang launched a stand-alone Fuku restaurant in New York Metropolis’s Hudson Yards improvement in 2015. Fuku has since grown into a series of largely delivery-only eating places in cities like Miami, Washington, D.C., and now, Texas.
The proceeds from the Houston location’s first day of gross sales have been meant to be donated to the Southern Smoke Basis. “Meals arrived chilly,” wrote one commenter on Instagram “I’m glad the cash goes to Southern Smoke at the very least.”
Disclosure: David Chang is producing exhibits for Hulu in partnership with Vox Media Studios, a part of Eater’s mum or dad firm, Vox Media. No Eater employees member is concerned within the manufacturing of these exhibits, and this doesn’t impression protection on Eater.